The
following is the letter which I have just emailed to the customer relations
people at National Rail. It may come across as a tad sarcastic. Let’s see if I
get a response. J
Dear British
Rail, National Rail, British Snail or whatever you are now called.
I would like
a logical explanation as to why we can’t buy a monthly or weekly rail ticket before
midday if the dates don’t run consecutively? This means that if our ticket ends
on a Friday we either wait until Sunday afternoon to buy another ticket or waste
two days when we know we are not going to be travelling.
The staff at
Woking station have explained that “the machines will not allow them to sell
the tickets before midday”. I am a little surprised that this is a reason given
as a human being made the decision to program the machine to do this. The
ticket machines do not think for themselves!!! They are not a C3PO/ R2D2
hybrid; they are pre-programmed ticket machines.
I can buy a
single ticket for next week, next month or a day in July so the “ticket
machines” are well aware there is a future; they have not got goldfish in a
bowl, short memory syndrome. Someone, somewhere made the decision to penalise
weekly and monthly ticket holders, I am not sure why because we suffer enough
travelling by train.
I would also
like to draw your attention to the ridiculous decision to shorten the Guildford
to Woking six pm train from ten carriages to five. (As confirmed by a member of
your train crew) This is a very busy train and I object to playing “sardines” with
a bunch of smelly, grumpy strangers. This is not my idea of a fun way to end my
working day.
Not only is
every seat taken but there are passengers in the aisles and stuffed into the
areas between the seating sections like a dangerous game of “how many idiots
can you get in a mini” played forcibly by your passengers.
I would be
very interested in getting a response to my questions.
Regards
Sara
Williams
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